Background & solution
We organized process documents, fault-handling records and equipment manuals into a RAG knowledge base with an intelligent Q&A application; frontline staff get instant handling suggestions and historical cases during anomalies, and new-hire training uses the base as its textbook — a mechanism for continuous knowledge accumulation.
Outcomes
✓ Typical anomaly handling went from "waiting for experts" to instant self-service; onboarding cycles shortened clearly; craft knowledge now belongs to the organization, not individuals.