Background & solution
We built an intelligent customer service application covering pre-sales consultation and after-sales repair reporting, integrated with the ticketing system for auto-triage with human fallback; and a marketing content generation application producing batched drafts by model, campaign and channel, letting the marketing team focus on creativity and placement.
Outcomes
✓ Common inquiries get 24/7 instant responses while human agents focus on high-value conversations; content production efficiency rose sharply, shortening campaign material preparation significantly.